Our Technology
What makes SoDash different from other products on the market are our machine learning algorithms (patent-pending).
They mean that you can focus on the messages that count, allowing you to achieve high productivity without losing the personal touch. SoDash is the only tool that actually works for you.
What exactly does machine learning do?
Machine learning gives SoDash a brain. Once you've decided your objectives and what you want to search for, we can train SoDash to recognise that certain messages mean certain things. For example, a customer might send out a tweet saying that they've just had a really bad experience with you. SoDash will recognise the negative sentiment, and tag the complaint as a complaint, so that when you login to your account you can instantly see what needs to be dealt with.
SoDash will even learn whose job is what, so potential leads are directed to your sales team and Tim in customer services receives customer feedback.
SmartTagging
It's easy to be overwhelmed by the volume of information that can often flood your way: there may be thousands of results every hour from your search terms. Our algorithms will cut through the clutter and pick out the messages that matter - whether they're sales opportunities, questions or complaints.
